Furlix Warranty

Our Commitment To Quality & Reliability

At Furlix, we believe every pet deserves products that are safe, reliable, and thoughtfully designed.

Our products are created to support your pet's comfort, mobility, and everyday wellbeing. We stand behind the quality of our products and are committed to helping you if something does not meet our standards.

Furlix Quality Warranty™

We provide a 12-Month Limited Warranty on eligible Furlix products.

This warranty covers manufacturing defects and product quality issues that occur during normal use.

Our goal is simple:

To give pet parents confidence in every Furlix purchase.

What Is Covered?

The Furlix Warranty covers:

✓ Manufacturing defects
✓ Material defects
✓ Product functionality issues caused by production errors
✓ Faults that affect normal intended use

If your product has a covered issue, our team will review your case and provide an appropriate solution.

Solutions may include:

• Product replacement
• Repair assistance (where applicable)
• Other support options

What Is Not Covered?

The Furlix Warranty does not cover:

× Damage caused by misuse or improper handling
× Accidental damage caused by pets
× Normal wear and tear
× Damage caused by modifications or unauthorized repairs
× Products used outside their intended purpose
× Loss or theft of products

How To Submit A Warranty Claim

To request warranty support:

Step 1: Contact Us

Please provide:

• Order number
• Customer name
• Product details
• Description of the issue
• Photos or videos showing the problem

Step 2: Product Review

Our Furlix Care Team will review your request and determine the best solution.

We may ask for additional information to better understand the issue.

Step 3: Resolution

If your claim is approved, we will provide assistance through:

• Replacement options
• Product support
• Other appropriate solutions

Warranty Conditions

To qualify for warranty coverage:

✓ The product must be purchased directly from Furlix or an authorized seller
✓ Proof of purchase is required
✓ The claim must be submitted within the warranty period

Caring For Your Furlix Product

Proper care helps extend the life of your product.

We recommend:

• Following product care instructions
• Regular cleaning and maintenance
• Using products only as intended
• Checking products regularly for signs of wear

For detailed instructions, visit our Product Care Guide.

Our Promise To You

Your pet is part of your family.

We are committed to creating products that help pets feel more comfortable, move more confidently, and enjoy more quality moments with you.

Thank you for choosing Furlix.

Need Warranty Support?

Our Furlix Care Team is here to help.

Contact us with your order details and we will assist you as quickly as possible.

Furlix Customer Care Team

Response Time:
Within 24–48 business hours.

Furlix

Helping pets move better, feel better, and enjoy more moments with the people who love them.