Warranty

At Furlix, we believe quality products should provide lasting comfort and dependable performance.

That's why we stand behind our products with a limited warranty covering manufacturing defects in materials and workmanship. If something isn't right, we'll work with you to make it right.

What Our Warranty Covers

Our limited warranty covers manufacturing defects that affect the normal use of an eligible Furlix product, including:

Defects in materials
Defects in workmanship
Faults that occur during normal, intended use
Products that arrive with manufacturing defects

If a product is found to be defective under our warranty policy, we may, at our discretion:

Repair the product
Replace the product with the same or a comparable item
Issue a full or partial refund

What Isn't Covered

Our warranty does not cover damage resulting from:

Normal wear and tear
Accidental damage
Improper use or misuse
Improper cleaning or maintenance
Pet chewing, scratching, or destructive behavior
Unauthorized modifications or repairs
Cosmetic damage that does not affect product performance
Damage caused by natural disasters or external events

Because every pet is unique, normal aging and everyday use of products are expected and are not considered manufacturing defects.

Warranty Period

Warranty coverage begins on the original date of purchase.

The warranty period may vary depending on the product category. Please refer to the individual product page for specific warranty information.

Proof of purchase is required for all warranty claims.

How to Submit a Warranty Claim

To start a warranty claim, please contact our Customer Care team and include:

Your order number
Product name
A description of the issue
Clear photos showing the defect
Any additional information that may help us evaluate your claim

Our team will review your request and respond as quickly as possible.

Warranty Claim Review

Every claim is reviewed individually to ensure a fair outcome.

If additional information is needed, we'll contact you before making a decision.

Approved claims will be resolved through repair, replacement, store credit, or a refund, depending on the nature of the issue and product availability.