Frequently Asked Questions

Everything you need to know about Furlix

Caring for an aging dog or cat comes with many questions.

We've gathered the answers to the ones we hear most often—from choosing the right product to shipping, returns, and everyday care.

If you can't find what you're looking for, our support team is always happy to help.

About Furlix

What is Furlix?

Furlix is a pet care brand dedicated to helping families care for aging dogs and cats at home.

Instead of selling individual products, we build practical solutions around the everyday challenges older pets experience—helping them stay comfortable, confident, and independent for as long as possible.

Who are Furlix products designed for?

Our products are designed for:

• Senior dogs
• Senior cats
• Pets recovering from surgery
• Pets experiencing reduced mobility
• Pets needing extra support at home

Do I need an older pet to use Furlix?

Not at all.

Many families begin making small changes before mobility becomes a serious issue.

Creating a safer home early can help reduce stress and support long-term independence.

Choosing the Right Product

I'm not sure where to start.

Start with Find Your Care Journey.

Instead of shopping by product, you'll explore the changes you've noticed in your pet and receive guidance based on real-life situations.

Can I use multiple products together?

Yes.

Many products are designed to complement one another.

For example, a pet that struggles with slippery floors may also benefit from support steps or a safer sleeping area.

Our recommendations focus on building solutions—not simply adding products.

Are your products suitable for both dogs and cats?

Many of them are.

However, some products are specifically designed for either dogs or cats.

Each product page clearly indicates compatibility, sizing, and recommended use.

How do I know which size to choose?

Every product includes a detailed size guide.

If you're unsure, contact our support team with:

• Your pet's breed
• Age
• Weight
• Height (if relevant)

We'll gladly help you choose the correct size.

Orders & Shipping

Where do you ship?

We currently ship to the United States and are working to expand to additional countries in the future.

Shipping availability is displayed during checkout.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times are shown at checkout and in your shipping confirmation email.

How can I track my order?

Once your order ships, you'll receive an email with tracking information.

You can also visit our Track Your Order page at any time.

I entered the wrong shipping address.

Please contact us as soon as possible.

If your order hasn't shipped yet, we'll do our best to update the address.

Once an order has been dispatched, changes may no longer be possible.

Returns & Refunds

What is your return policy?

If you're not completely satisfied, you may return eligible items within our return window.

Products must be unused, clean, and in their original condition unless they arrived damaged.

Please visit our Returns & Refunds page for complete details.

What if my product arrives damaged?

We're sorry to hear that.

Please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damage
• Photos of the packaging

We'll work quickly to resolve the issue.

Can I exchange a product?

Yes.

If you'd like a different size or product, contact our support team and we'll guide you through the exchange process.

Product Care

How do I clean Furlix products?

Cleaning instructions vary by product.

Please refer to the care guide included with your purchase or the Product Care section on the product page.

Are your products durable for everyday use?

Yes.

Our products are selected and designed for regular daily use in busy households with dogs and cats.

Proper care will help maximize their lifespan.

Safety

Are Furlix products medical devices?

No.

Furlix products are designed to improve comfort, accessibility, and everyday home support.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

My pet suddenly stopped walking. What should I do?

A sudden loss of mobility may indicate a serious medical condition.

Please contact your veterinarian immediately.

After medical evaluation, Furlix products may help create a safer home environment during recovery when appropriate.

Caring for Aging Pets

When should I start making changes at home?

Earlier than most people think.

Small changes—such as improving traction, reducing jumping distances, or making favorite resting places easier to access—can help pets stay comfortable and confident as they age.

What are common signs that my pet may need extra support?

You may notice that your pet:

• Hesitates before jumping
• Slips on smooth floors
• Takes longer to stand up
• Avoids stairs
• Struggles to get into the car
• Sleeps more than usual
• Moves more cautiously around the home

These changes often happen gradually, making them easy to overlook.

Does every pet need the same solution?

No.

Every pet's needs are different.

That's why we encourage families to start with their pet's everyday challenges rather than shopping for products alone.

Still Have Questions?

We're always happy to help.

Contact our Customer Care team:

Email: support@furlix.net

Typical response time:

Within one business day

Our Philosophy

At Furlix, we believe growing older shouldn't mean giving up the moments that make life special.

Whether it's climbing onto the couch, walking across the kitchen, or greeting you at the front door, those everyday moments matter.

Our mission is simple:

Help families care for aging pets with confidence—through thoughtful products, practical guidance, and compassionate support.