Contact Us
We're here to help.
Whether you have a question about a product, need assistance with an order, or simply want guidance in choosing the right solution for your pet, the Furlix Customer Care team is ready to assist.
Your pet's comfort and your peace of mind are important to us, and we'll do our best to provide the support you need.
How Can We Help?
We're happy to assist with:
- Product recommendations
- Order status and tracking
- Shipping questions
- Returns and refunds
- Warranty claims
- Product care and usage
- Sizing assistance
- General inquiries
If you're not sure where to start, simply send us a message—we'll point you in the right direction.
Contact Information
Customer Support Email
support@furlix.net
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Local Business Time)
We aim to respond to all inquiries within 1–2 business days.
Before You Contact Us
You may find the answer you're looking for in one of these resources:
- Frequently Asked Questions (FAQ)
- Track Your Order
- Shipping Information
- Returns & Refunds
- Warranty
- Product Care
- Care Journeys
- Pet Mobility Assessment
These resources provide quick answers to many common questions.
Send Us a Message
Please include the following information so we can assist you as quickly as possible:
- Your name
- Email address
- Order number (if applicable)
- Product name (if applicable)
- A detailed description of your question or concern
The more information you provide, the faster we'll be able to help.
Our Promise
At Furlix, customer care extends beyond the products we create. We're committed to providing thoughtful support, honest guidance, and a positive experience for every pet parent we serve.
Thank you for trusting Furlix to be part of your pet's journey toward greater comfort, confidence, and a better quality of life.