Shipping Policy

Last Updated: July 2026

At Furlix, we know your pet is more than a companion — they are family. Every order is carefully prepared with the goal of bringing greater comfort, mobility, and happiness to your pet's daily life.

This Shipping Policy explains how we process, ship, and deliver your Furlix products.

Order Processing Time

Once your order is placed, our team carefully reviews and prepares your products for shipment.

Processing Time:

• Orders are typically processed within 2–5 business days.
• Some products may require additional processing time of up to 10 business days due to product availability, quality checks, or fulfillment requirements.

Please note that processing time is separate from shipping time.

You will receive a confirmation email once your order has been shipped.

Shipping Time Estimates

Shipping times vary depending on your location and shipping method.

United States

Standard Shipping

• Estimated delivery: 7–15 business days

Canada & International Orders

• Estimated delivery: 10–25 business days

Please note that delivery times are estimates and may vary due to:

• Carrier delays
• Weather conditions
• Customs processing
• Holidays or peak shopping periods

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order anytime through our:

Track Order page

Please allow 24–72 hours for tracking information to update after shipment.

Shipping Costs

Shipping costs are calculated based on:

• Destination
• Product size and weight
• Available shipping methods

Any applicable shipping fees will be displayed during checkout before payment.

From time to time, Furlix may offer free shipping promotions.

Order Changes & Address Updates

We understand that mistakes happen.

If you need to update your shipping address or modify your order, please contact us as soon as possible.

We can only make changes before your order enters the fulfillment process.

Once an order has been shipped, we are unable to redirect or change the delivery address.

Lost, Delayed, or Damaged Packages

While we work with reliable shipping partners, unexpected issues may occasionally occur.

If your package:

• Has not arrived within the estimated delivery window
• Shows incorrect tracking information
• Arrives damaged

Please contact our support team and we will assist you in finding a solution.

Customs & International Orders

For international shipments, customers may be responsible for any customs fees, duties, or taxes required by their local authorities.

Furlix is not responsible for delays caused by customs clearance.

Multiple Product Orders

If your order contains multiple products, items may occasionally arrive in separate packages depending on availability and fulfillment locations.

You will receive tracking information for each shipment.

Our Commitment

At Furlix, our mission is to help pets move better, feel more comfortable, and enjoy more quality moments with the people who love them.

Thank you for trusting Furlix to be part of your pet's wellness journey.

For any shipping questions, please contact us.

Furlix Customer Care Team