Contact Us
Contact Us
We're here whenever you need us.
Caring for an aging dog or cat comes with questions.
Sometimes you need help choosing the right product.
Sometimes you're unsure what's changing.
Sometimes you simply want reassurance that you're making the right decision.
Whatever brings you here, we're happy to help.
How can we help?
Our team can assist with:
Choosing the right solution
Not sure which product fits your pet's needs?
Tell us what changes you've noticed, and we'll help point you toward the most appropriate Care Journey.
Product recommendations
Need help deciding between different products?
We'll help you understand which solutions work best based on your pet's age, mobility challenges, home environment, and daily routine.
Orders & Shipping
Questions about an existing order?
We're here to help with:
- Order updates
- Shipping status
- Delivery questions
- Missing or damaged packages
- Returns and exchanges
General Questions
Have a question about Furlix?
Whether it's our products, policies, or caring for an aging pet, we'd love to hear from you.
Contact Information
Customer Support
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (US Eastern Time)
We aim to respond to all emails within one business day.
Before You Contact Us
To help us provide the best recommendations, please include:
- Your order number (if you have one)
- Dog or cat
- Breed
- Age
- Weight (if known)
- The challenge you've noticed
- Photos or short videos, if helpful
The more details you share, the easier it is for us to recommend the right next step.
Looking for Quick Answers?
You may find what you need faster in these resources:
- FAQ
- Shipping & Delivery
- Returns & Refunds
- Product Guides
- Care Journeys
Many common questions are answered there, including shipping times, sizing, product care, and setup tips.
Our Promise
We understand that caring for an aging pet can feel emotional.
That's why every response is written by someone who genuinely wants to help—not by automated scripts or pressure to make a sale.
If one of our products isn't the best solution for your situation, we'll tell you honestly.
Our goal is simple:
Help you make caring for your pet feel easier, safer, and more confident.
For Veterinary Clinics & Business Partners
If you're a veterinary professional, rescue organization, retailer, or potential business partner interested in working with Furlix, we'd love to hear from you.
Please contact us at:
Include a brief introduction, your organization, and how you'd like to collaborate.
Thank You
Thank you for trusting Furlix.
Every conversation starts with one goal:
Helping dogs and cats enjoy a safer, more comfortable, and more independent life—one day at a time.